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[Liobank] Chuyên Viên Quản Lý Chất Lượng (Quality Controller)

  • Ho Chi Minh
  • Experienced (Non - Manager)
  • Permanent
  • College
  • 1 - 2 Years
  • Negotiable
  • Banking, Quality Control (QA/QC)
  • 30/09/2023

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Job Benefit

  • Insurance
  • Travel opportunities
  • Allowances
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Annual Leave

Job Description

  • Assess operator's performance in relation to service quality provided through all channels;
  • Conduct review, management, analysis of deficiencies and propose solutions/action plans to improve customer service quality;
  • Participate in revision sessions to maintain consistency in internal audits;
  • Analyze statistics and compile accurate reports related to customer service quality management when required

Job Requirement

  • At least 1 year working in Contact Center as QA
  • Bachelor’s degree (or equivalent) in relevant field
  • Deep knowledge of quality assurance terminology, methods, and tools
  • Good computer skills, including database management
  • Good analytical, problem-solving, and decision-making skills
  • Proficiency in best practices for testing and defect management
     
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